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IWUJI DANIEL

August 28, 2026 at 1:31 pm
Press 1 for Sales 75 AI Coins
Rank: Reply To: AI Customer Experience: From Cost-Cutter to Brand Builder

Well put, customers are outcome focused, not channel focused. As long as the resolution is complete and there’s a clear path to a human when needed, AI stops feeling like a workaround and starts feeling like good service.

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