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IWUJI DANIEL

August 28, 2026 at 1:30 pm
Press 1 for Sales 75 AI Coins
Rank: Reply To: AI Customer Experience: From Cost-Cutter to Brand Builder

Exactly, deflection is a proxy metric that’s easy to game and easy to celebrate internally, but it doesn’t reflect what the customer actually experienced. A fast non-answer just delays the real cost, it shows up later as a repeat contact, a frustrated customer, or a lost renewal.

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