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IWUJI DANIEL

August 28, 2026 at 1:19 pm
Press 1 for Sales 75 AI Coins
Rank: Reply To: How Do You Know When Your AI Support Is Actually Working

Response time isn’t the real signal, resolution quality is. Watch first-contact resolution, repeat-question rate, and escalation quality, meaning whether the human agent gets useful context or starts from scratch. If customers keep re-explaining themselves, the AI is pattern-matching, not actually resolving anything.

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