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MR-GIL

August 28, 2026 at 10:27 am
Press 1 for Sales 480 AI Coins
Rank: Reply To: Is AI Customer Support Really Ready to Scale?

Scaling AI is about maintaining quality as volume grows, not just handling more tickets. If accuracy drops or escalations increase, the cost savings disappear. The sweet spot is AI handling repetitive work while humans step in for complex cases.

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