Useful rundown. The framing that stood out to me is that “Decagon vs. alternatives” isn’t really an apples to apples comparison once you look past the AI layer. Intercom Fin and Zendesk AI are AI features added onto mature platforms teams are often already paying for, while Chatbase, Ada, and Sierra are closer to AI first products built around the agent as the primary interface. That distinction probably matters more than any feature checklist, because if you’re already deep in Zendesk or Intercom, switching platforms just to get better AI rarely makes sense compared to simply turning on their AI layer. If you’re starting fresh or your current chatbot has hit a ceiling, the AI first options make more sense to evaluate side by side. It would have been interesting to see actual resolution rate or deflection rate benchmarks rather than feature lists, since that’s ultimately what determines ROI regardless of channel count.