IWUJI DANIEL
August 27, 2026 at 6:02 pmRank: Reply To: Are Customers Becoming More Comfortable With AI Support?
Exactly. I think that’s where most people draw the line with AI support. If I can track an order or reset a password in seconds, I’m happy to use a bot. But when there’s a billing issue, being stuck with the same repeated response is incredibly frustrating. AI should know when to step aside and get a human involved.