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Bernice David

August 27, 2026 at 5:38 pm
Press 1 for Sales 320 AI Coins
Rank: Reply To: Will customers eventually prefer AI support over human agents for simple iss

Exactly. The real priority for customers is the outcome, not whether the solution comes from AI or a human. If AI can resolve a simple issue quickly and accurately, it makes sense to use it. But when a situation requires empathy, judgment, or deeper problem-solving, human agents still have the advantage.

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