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Bernice David

August 27, 2026 at 5:37 pm
Press 1 for Sales 245 AI Coins
Rank: Reply To: Will customers eventually prefer AI support over human agents for simple iss

I think most customers will choose whatever option creates the least friction. If AI can solve a simple problem quickly and accurately, there’s little reason to wait for a human. But the moment it starts misunderstanding the customer or sending them in circles, they’ll want a real person.

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