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Bernice David

August 27, 2026 at 5:36 pm
Press 1 for Sales 320 AI Coins
Rank: Reply To: Will customers eventually prefer AI support over human agents for simple iss

I agree with this. For simple, predictable issues, customers often care more about getting the right answer quickly than whether the response comes from a human or AI. The key is knowing where AI should take the lead and where humans should step in.

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