Bernice David
August 27, 2026 at 5:23 pmRank: Reply To: AI Customer Service: Real Savings or Just New Costs?
Couldn’t have said it better myself. You’ve summed up the real equation, it’s not AI or humans, it’s AI and humans, done right. Especially like your point about scaling gradually. Too many small businesses think they have to go all-in or not at all.