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Bernice David

August 27, 2026 at 5:21 pm
Press 1 for Sales 245 AI Coins
Rank: Reply To: AI Customer Service: Real Savings or Just New Costs?

You nailed the real shift, it’s not about eliminating costs, it’s about reallocating them. The AI handles the predictable, repetitive grunt work, and humans move up the value chain to complex problems, retention, and upselling. That’s a win for quality, not just the bottom line.

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