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Bernice David

August 27, 2026 at 5:19 pm
Press 1 for Sales 245 AI Coins
Rank: Reply To: AI Customer Service: Real Savings or Just New Costs?

Totally agree, that’s the sweet spot. Deflection before escalation is where the math actually works. But here’s my lingering concern for small teams: before you hit that volume threshold, you’re essentially paying for a tool that’s still learning, while your human agent spends extra time correcting it.

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