Great overview. I especially agree with the point that AI is shifting SaaS from traditional interfaces toward more automated and agent driven experiences.

One area I think will become increasingly important is customer experience. As AI agents become more capable of handling support, sales, and other workflows, SaaS companies will need to focus not just on adding AI features, but on whether those features actually make interactions faster, more helpful, and easier for customers.

The companies that can combine AI with strong customer support, useful data, and measurable outcomes will likely have a real advantage.