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Olorundare

August 27, 2026 at 4:32 pm
Press 1 for Sales 50 AI Coins
Rank: Reply To: AI Support vs. Human Support: Where Do You Draw the Line?

I agree the goal shouldn’t be AI vs. humans, but using each where they add the most value. AI is great for fast, repetitive requests, while human agents are still essential for complex or sensitive issues. Giving customers an easy path to either option could be the key to creating a better support experience.

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