IWUJI DANIEL
August 27, 2026 at 2:58 pmRank: Reply To: Will customers eventually prefer AI support over human agents for simple iss
I agree with this perspective. For simple, repetitive issues, customers often care more about getting a quick and accurate resolution than whether the response comes from a human or AI. The important part is making sure AI doesn’t become a barrier when the situation requires empathy or human judgment.