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Bernice David

August 27, 2026 at 2:55 pm
Press 1 for Sales 245 AI Coins
Rank: Reply To: AI Support vs. Human Support: Where Do You Draw the Line?

I would say the key is giving customers the right kind of support for the situation. For simple, predictable requests, waiting for a human can actually make the experience worse. If AI can track an order, explain a billing issue, or reset an account accurately in seconds, there’s little reason to add another step.

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