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Bernice David

August 27, 2026 at 12:32 pm
Press 1 for Sales 210 AI Coins
Rank: Reply To: Chatbase Forum: A Practical Guide to AI Customer Support

Yes that’s right, customers are buying a resolution, not an AI conversation. A chatbot can sound incredibly intelligent and still create a poor experience if the customer has to repeat the issue, follow unnecessary steps, or eventually contact a human anyway.

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