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Bernice David

August 27, 2026 at 12:29 pm
Press 1 for Sales 245 AI Coins
Rank: Reply To: Chatbase Forum: Discussions Around AI Customer Support

Exactly. I think resolution not response is becoming the better way to judge AI customer support. A chatbot responding in seconds doesn’t necessarily mean the customer’s problem was solved. The more meaningful questions are; Did the customer get the right information?

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