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Bernice David

August 27, 2026 at 11:58 am
Press 1 for Sales 320 AI Coins
Rank: Reply To: Conversation analytics are becoming more useful than dashboards

Exactly. Dashboards tell you what happened, conversation analytics help explain why. A high resolution rate can look great until you discover customers are repeatedly asking the same unanswered question or giving negative feedback on certain responses.

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