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Bernice David

August 27, 2026 at 11:52 am
Press 1 for Sales 320 AI Coins
Rank: Reply To: How well does Chatbase balance AI automation with human support?

I completely agree with the point about automation rate being misleading. If AI handles 80% of conversations but the remaining 20% involve customers being trapped in loops, repeating themselves, or struggling to reach a human, then the automation isn’t necessarily successful.

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