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Ashyra firdous

August 27, 2026 at 9:52 am
Press 1 for Sales 75 AI Coins
Rank: Reply To: How well does Chatbase balance AI automation with human support?

I think the handoff is really the key part here, AI can handle the easy stuff, but if a customer is already frustrated, making them go through several more chatbot replies before reaching a person can make things worse, a quick and smooth transfer would make the whole experience much better.

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