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Bernice David

August 27, 2026 at 9:05 am
Press 1 for Sales 245 AI Coins
Rank: Reply To: What does your AI support stack actually look like in 2026?

In production, knowledge maintenance and escalation logic seem just as important as the model itself. An AI that resolves 80% of conversations but mishandles the remaining 20% can still create a lot of work for human agents.

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