Chukwuemeka Praises
August 27, 2026 at 8:08 amRank: Reply To: Are Customers Becoming More Comfortable With AI Support?
Yes, customers are becoming more comfortable with AI support, especially for simple and routine questions. However, they still value human help for complex or sensitive issues.
The best approach is to use AI for speed and convenience while keeping human agents available when customers genuinely need them.