Olorundare
August 27, 2026 at 7:25 amRank: Reply To: Are Customers Becoming More Comfortable With AI Support?
I agree. Customers seem much more open to AI support when the problem is simple and the answer is easy to verify. The real test comes when something goes wrong. Giving customers an easy path to a human when AI reaches its limits is probably what makes the difference between helpful automation and a frustrating experience.