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Bernice David

August 27, 2026 at 6:53 am
Press 1 for Sales 245 AI Coins
Rank: Reply To: The Rise of AI Agent Workflows in Customer Support SaaS

Purely deterministic workflows can be predictable, but they often become rigid and frustrating when customers phrase problems in unexpected ways. On the other hand, giving an LLM too much freedom can create inconsistent behavior, hallucinations, or actions that don’t follow company policy.

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