IWUJI DANIEL

August 27, 2026 at 5:32 am
Rank: Reply To: AI Customer Experience: How AI Is Changing the Way Businesses Support Customers

Exactly. Speed is only valuable when it leads to a better outcome. I also think the human handoff is an underrated part of good AI support knowing when to stop automating and bring in a person can be just as important as the AI’s ability to solve an issue itself.