IWUJI DANIEL
August 27, 2026 at 5:29 amRank: Reply To: AI Customer Experience: How AI Is Changing the Way Businesses Support Customers
This is a great point about the shift from simply answering questions to actually solving problems. I think that distinction will become even more important as AI customer support matures. An AI that responds instantly but still makes customers jump through hoops isn’t really improving the experience.