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Bernice David

August 26, 2026 at 8:55 pm
Press 1 for Sales 245 AI Coins
Rank: Reply To: Chatbase Forum: Building Better AI Customer Support

A platform can have a great chatbot, but if it can’t access customer data, connect with existing tools, or take action, there’s still a lot of manual work left for the support team. I also agree that testing with real customer conversations is more useful than comparing feature lists.

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