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Bernice David

August 26, 2026 at 8:46 pm
Press 1 for Sales 210 AI Coins
Rank: Reply To: One AI agent across chat, email, voice, and WhatsApp- does it actually simplify

I think the “one agent across every channel” idea makes a lot of sense, but the real value probably depends on how well context carries between those channels. Maintaining separate bots with different knowledge and workflows can quickly become a burden.

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