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Bernice David

August 26, 2026 at 8:42 pm
Press 1 for Sales 135 AI Coins
Rank: Reply To: Conversation analytics are becoming more useful than dashboards

Well, Dashboards are great for telling you that something changed, but conversation analytics are often what explain why it changed. A sudden drop in CSAT, for example, is useful to know. But discovering that hundreds of customers are struggling with the same checkout issue is where the direct action starts.

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