This is a great breakdown of how AI customer experience is moving beyond basic chatbots. The point about answering questions actually resolving issues is especially important. Integrations, proactive support, sentiment analysis, and seamless human handoff are what can turn AI into a meaningful part of the customer journey rather than just another support tool. Ultimately, the best AI customer experience isn’t about automating everything it’s about making the customer’s journey faster, easier, and more personalized while keeping humans involved when they add the most value.