This is a good point about Chatbase moving beyond the traditional chatbot category. The combination of AI agents, Actions, Procedures, Help Desk, and analytics makes the platform feel more like a complete support workflow rather than just a customer facing bot. The biggest question for me is whether all these features actually reduce operational complexity. If teams can manage knowledge, automation, human handoff, and multiple channels from one place without creating a maintenance headache, that could be a meaningful advantage over stitching several tools together.