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August 26, 2026 at 5:59 am
Press 1 for Sales 245 AI Coins
Rank: Reply To: How well does Chatbase balance AI automation with human support?

I think there’s a fine balance on the platform when it comes to human handoff. AI handles the repetitive stuff and a human steps in when AI can’t handle a customer’s frustration or the customer actually requests for a Human Agent.

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