Really good point about the difference between instant responses and instant resolution. I think that’s where customer expectations have changed the most. Customers don’t necessarily expect a human to respond within seconds they expect the business to help them make progress immediately. If AI can handle repetitive questions, access real-time information, and complete simple workflows, it can dramatically improve that experience. But the human handoff is still important. The best support experience in 2026 isn’t AI replacing humans; it’s AI resolving what it can and getting the right human involved when the situation actually requires judgment or empathy. Speed gets attention, but resolution is what builds trust.