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Gilbert Excel

August 26, 2026 at 4:22 am
Press 1 for Sales 150 AI Coins
Rank: Reply To: Will customers eventually prefer AI support over human agents for simple iss

Customers care less about whether they’re talking to AI or a human and more about getting the right solution quickly. AI can win on speed for simple issues, while humans remain essential when empathy, judgment, or complexity enters the picture.

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