I think the “AI first, not AI only” approach is the right way to look at Chatbase. The value isn’t just in deflecting as many tickets as possible; it’s in knowing which conversations can be safely automated and which ones need human judgment. If escalation is seamless, AI can take care of the repetitive work while support agents spend more time on the issues where empathy and context actually matter. That balance is probably more important than the raw automation percentage.