This is a great breakdown of where SaaS is heading. The biggest shift is that customers are no longer buying features—they’re buying outcomes. AI makes this even more important. Adding an AI chatbot or copilot isn’t enough if it doesn’t actually reduce workload, improve efficiency, or help customers get results faster. I also think transparency and reliability will become major differentiators as more SaaS products start using usage-based pricing and AI agents. The companies that win won’t necessarily have the longest feature lists. They’ll be the ones that make their customers’ jobs noticeably easier and consistently deliver value.